Orders

My credit card was refused while ordering
If your card was refused during checkout then your order will have failed and you'll need to complete the checkout process again. You could try us...
Tue, 12 Mar, 2019 at 3:34 PM
When will payment be taken from my account?
Payment will be taken from your account as soon as you have placed your order, and completed your payment details. If you still need help then please ...
Tue, 12 Mar, 2019 at 3:34 PM
How will I know that my order has been received?
An email of confirmation will be sent to you shortly after you have placed your order, which includes all of the details regarding the order. We advise yo...
Tue, 12 Mar, 2019 at 3:35 PM
Can I place an order over the phone?
Unfortunately due to changes in the credit card regulations, we no longer take credit card details over the telephone, and all orders must be placed online...
Tue, 12 Mar, 2019 at 3:35 PM
Can I cancel my order?
Yes, you can cancel any order placed with Terry’s Fabrics providing that the order has not been dispatched, or the production process has not begun, in th...
Tue, 12 Mar, 2019 at 3:35 PM
My payment failed when ordering
If your payment fails then your order will have also failed and you'll need to complete the checkout process again to place your order. Check to ensur...
Tue, 12 Mar, 2019 at 3:35 PM